Visibility

•    Where is my Cargo

•    Advance Alert

•    Late Shipment Notice

Maintain Rate EDI

•   Cost Rate

•   Selling Rate

Booking Online

•   Air

•   Ocean

•   Domestic

View & Download eDoc

Invoice Online Review & Pay

Dashboard Analysis

Digitalization can help meet the rising customer expectations for faster lead times, expanded services and customized offerings.

1. Visibility and Transparency

Digitalization allows for fast data sharing between carriers, suppliers and customers, offering unprecedented visibility and transparency. This enables better communication and collaboration, making it easier to plan and complete any forwarding task.

2. Speed and Efficiency

Digitized processes allow the transfer of goods to happen quickly and seamlessly. Any issues in the supply chain can be easily identified and addressed. Technology also means many repetitive, time-consuming processes can be automated to reduce errors, and improve efficiency.

3. Scalability

Digitalization allows freight forwarders, regardless of their size, to do more with less. Human resources can be optimized and supported by the automation of back-office operations such as emails, freight tracking or quote generation.

4. Improved customer experience

Digital technologies ensure freight forwarders’ customers can easily search, book, amend and track bookings. For example, a quote that could previously have taken a forwarder days or weeks to prepare and send, can be calculated quickly from the maximization of automation. Good customer service in freight forwarding involves value-added services, timely delivery, and immediate response.

5. Flexibility and Agility

Digitalization enables ad hoc planning and real-time responses to changes in demand or supply, or disruptions. It improves end-to-end visibility, so any issue can be quickly identified or even anticipated, and the best workaround implemented. When freight forwarders are better connected to carriers and customers, their capacity to act quickly and respond to disruptions is vastly improved.