E-Freight Technology offers a variety of technical support programs designed to match your specific needs. Both complimentary and fee-based Support options are available.

Support through NetMeeting

By using Microsoft NetMeeting, our Technical Support engineers can hold virtual conferences with the computers of our clients. By using the 'share program' feature, our Technical Support staff can simultaneously see where clients had made mistakes and provide solutions immediately.

Before You Contact Our Support Department

Save yourself time and money by referring to our supplementary training video CDs before you contact our Technical Support department. Answers to just about any questions can be found in these self-help resources. You will be able to get the answers you need 24 hours a day, 7 days a week.

Product Documentation

The User's Guide is included in the product documentation. Answers to the most common Support issues are available upon request.

Limitations of Technical Support

Technical Support is limited to general product usage questions. Questions relating to external functionalities such as operating systems, Internet connections, printers, copy machines, development environments, third-party products, or various Windows technologies are not included. All services are provided subject to the current Support Terms and Conditions as listed in the contracts between E-Freight and our clients.

Contacting Technical Support

Before contacting us for Support, please make sure that you have read this document and have prepared all of the requested information. You can reach our Technical Support department at: here...